Terms of Use

Last updated: November 4, 2024

Welcome to Twentyeighthealth.com. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services and applications (the “Services”) including, without limitation, any request to receive information about, or to purchase any of the products made available through our website(s) (each, a “Product”). Your purchase of any Products will also be governed by any other terms made available by us to you during the sales process. If you have any questions, comments, or concerns regarding these terms or the Services, please contact us by email at contact@twentyeighthealth.com, by phone at (929) 352-0060 in Brooklyn, NY.

These Terms of Use (the “Terms”) are a binding contract between you and Twentyeight Health, Inc. (“Twentyeight Health,” “we” and “us”). You must agree to and accept all of the Terms, or you do not have the right to use the Services. Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document, as well as those in the Privacy Policy and the Copyright Policy and the Patient Consent to Telehealth.

NOTICE: Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver, and resolution of disputes by arbitration instead of in court.

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About the Services.

Twentyeight Health provides direct-to-consumer Services to connect you to licensed medical providers, but does not provide any medical services. All medical care is provided by independent licensed medical providers of New Jersey Birdie Health, P.C., California Birdie Health, P.C., Illinois Birdie Health, P.C., Michigan Birdie Health, P.C., or Kansas Birdie Health PA (“Medical Services”). Twentyeight Health also partners with Carepoint Pharmacy [9 Commerce Dr, Schaumburg, IL 60173], Medly Pharmacy (MEDLY BALTIMORE INC. [288 E Green St, Westminster, MD 21157], Medly Miami Inc., DBA Great Care Pharmacy [2505 NW 54th St Miami, FL 33142], Marg Pharmacy, Inc. d/b/a Medly Pharmacy [40 West Main Street, Somerville, NJ 08876], Medly Pharmacy, Inc., a New York corporation, [104 Graham Avenue, Brooklyn, NY 11206], Medly Raleigh Inc. [3029 Capital Blvd Ste 105, Raleigh, NC 27604], Medly Pharmacy PA [1222 Walnut St Philadelphia, PA 19107], and Good Life / Medly Pharmacy [13331 Nacogdoches, Rd San Antonio, TX 78217]) and Truepill (Overlake Pharmacy [4124 148th Ave NE, Redmond, WA 98052], and TruePill - Hayward CA [3121 Diablo Ave, Hayward, CA 94545]) for prescription products (“Products”). You are not required to fill your prescription at Carepoint Pharmacy, Medly Pharmacy or Truepill (Overlake Pharmacy and TruePill - Hayward CA).

You acknowledge that although some Products made available through the website may be provided by healthcare professionals, the provision of Products and Medical Services does not create a medical professional/patient relationship between you and Twentyeight Health. The Services of Twentyeight Health are provided to facilitate your access to the Medical Services. Twentyeight Health does not guarantee that a prescription will be written through your use of the Medical Services. Twentyeight Health is not an insurance product. Twentyeight Health operates subject to state regulation and the Services may not be available in certain states.

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We do not Provide Medical Advice.

Twentyeight Health is not itself a healthcare provider and does not replace your existing relationship with your primary care provider or any other healthcare provider you may use. If you rely on any Content found on the website related to the Services, you do so solely at your own risk. We encourage you to independently confirm any Content relevant to you with other sources, including an OB/GYN, primary care physician, or any other health professional, medical associations relevant to obstetrics and gynecology, your state medical boards, and the appropriate licensing or certification authorities to verify listed credentials and education. Twentyeight Health reserves the right to deny use of the Services if we or health care providers with whom we partner believe that a patient may be better served by another provider, or for any other reason.

WHILE WE HOPE THE PRODUCTS AND SERVICES ARE USEFUL IN YOUR HEALTHCARE JOURNEY, THEY ARE NOT INTENDED AS A SUBSTITUTE FOR, NOR DO THEY REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD, AVOID OR DELAY OBTAINING MEDICAL ADVICE FROM A QUALIFIED HEALTHCARE PROVIDER, UNDER ANY CIRCUMSTANCE. DO NOT USE THE PRODUCTS OR SERVICES FOR EMERGENCY MEDICAL NEEDS. IF YOU EXPERIENCE A MEDICAL EMERGENCY, IMMEDIATELY CALL 911. YOUR USE OF THE SERVICES IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THE WEBSITE OR AVAILABLE THROUGH ANY SERVICES IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE, NURSING, OR OTHER PROFESSIONAL HEALTHCARE SERVICE OR ADVICE, OR THE PROVISION OF MEDICAL CARE.
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No Doctor Patient Relationship.

NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED WITH TWENTYEIGHT HEALTH WHEN YOU USE THE SERVICES OR CONTENT. THIS IS TRUE WHETHER SUCH CONTENT IS PROVIDED BY OR THROUGH THE USE OF THE SERVICES OR THROUGH ANY OTHER COMMUNICATIONS FROM TWENTYEIGHT HEALTH.

Twentyeight Health encourages healthcare providers to use the Services responsibly, but we have no control over any healthcare provider at any particular time. You agree that Twentyeight Health is not liable to you for any injury resulting or arising from, or related to, the use of the website, Products or Services whatsoever.

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Will these Terms ever change?

We are constantly trying to improve our Services, so these Terms may need to change along with the Services. We reserve the right to change the Terms at any time, but if we do, we will bring it to your attention by placing a notice on the Twentyeighthealth.com website, and/or by some other means.

If you do not agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. If you use the Services in any way after a change to the Terms is effective, that means you agree to all of the changes.

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What about my privacy?

TTwentyeight Health takes the privacy of its users very seriously. For the current Twentyeight Health Privacy Policy, please click here. The Children’s Online Privacy Protection Act (“COPPA”) requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13; if you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at contact@twentyeighthealth.com.
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What are the basics of using Twentyeight Health?

IIf you use Twentyeight Health’s services, you will be required to sign up for an account, and select a password and user name (“Twentyeight Health User ID”). You agree to provide us with accurate, complete, and updated information about yourself (“Personal and Medical Information”). You confirm that the Personal and Medical Information you provide is accurate and truthful (including your date of birth) to the best of your knowledge at the time it is given. You may not select as your Twentyeight Health User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else. You will not share your account or password with anyone, and you must protect the security of your account and your password. You’re responsible for any activity associated with your account.

You represent and warrant that you are an individual of legal age to (i) obtain reproductive and sexual health medication in the state in which you reside and (ii) enter into a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and gotten your parent or guardian to agree to these Terms on your behalf).

You will only use the Services for your own personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you are not authorized to use the Services. We cannot and will not be responsible for your using the Services in a way that breaks the law.

Your use of the Services is subject to the following additional restrictions:

You represent, warrant, and agree that you will not contribute any User Submission (as that term is defined below) or otherwise use the Services or interact with the Services in a manner that:

(a) Infringes or violates the intellectual property rights or any other rights of anyone else (including Twentyeight Health);

(b) Violates any law or regulation, including, without limitation, any applicable export control laws;

(d) Jeopardizes the security of your Twentyeight Health account or anyone else’s (such as allowing someone else to log in to the Services as you);

(e) Attempts, in any manner, to obtain the password, account, or other security information from any other user;

(f) Violates the security of any computer network, or cracks any passwords or security encryption codes;

(g) Runs Maillist, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);

(h) “Crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means);

(i) Copies or stores any significant portion of the Content;

(j) Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.

A violation of any of the foregoing is grounds for termination of your right to use or access the Services, and may subject you to a lawsuit for damages.

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What are my rights in the Services?

The materials displayed or performed or made available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you agree not to use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Twentyeight Health’s) rights.

You understand that Twentyeight Health owns the Services. You will not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services.

The Services may allow you to copy or download certain Content; please remember that just because this functionality exists, does not mean that all the restrictions above do not apply – they do!

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Do I have to grant any licenses to Twentyeight Health or to other users?

Anything you post, upload, share, store, or otherwise provide through the Services is your “User Submission.” Some User Submissions (testimonials only) may be posted for view by other users, but only with your express permission (“Testimonials”).

In order to display your User Submissions on the Services, and to allow other users to view your Testimonials, you grant us certain rights in those User Submissions. Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Submissions that are also your personally-identifiable information.

For all User Submissions, you hereby grant Twentyeight Health a license to translate, modify (for technical purposes, for example making sure your User Submission is viewable on an iPhone as well as a computer) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to provide the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected.

If you store a User Submission in your own personal Twentyeight Health account, in a manner that is not viewable by any other user except you (a “Personal User Submission”), you grant Twentyeight Health the license above, as well as a license to display, perform, and distribute your Personal User Submission for the sole purpose of making that Personal User Submission accessible to you and providing the Services to you.

If you provide us (in a direct email or otherwise) with any User Submission that is feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services, then you grant Twentyeight Health the licenses above, as well as all other rights necessary to use and exercise all rights in that User Submission in connection with the Services and/or otherwise in connection with Twentyeight Health’s business for any purpose.

You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide, provided that when you delete your Twentyeight Health account, we will stop displaying your User Submissions to other users (if applicable), but you understand and agree that it may not be possible to completely delete that Content from Twentyeight Health’s records, and that your User Submissions may remain viewable elsewhere to the extent that they were copied or stored by other users.

Finally, you understand and agree that Twentyeight Health, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.

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What if I see something on the Services that infringes my copyright?

You may have heard of the Digital Millennium Copyright Act (the “DMCA”), as it relates to online service providers, like Twentyeight Health, being asked to remove material that allegedly violates someone’s copyright. Twentyeight Health respects others’ intellectual property rights, and Twentyeight Health reserves the right to delete or disable Content alleged to be infringing, and to terminate the accounts of repeat alleged infringers. If you believe any material accessible on or through the Services infringes your copyright, you may request removal of or access to those materials by submitting written notification (a “DMCA Notice”) to our copyright agent designated below:
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Bruno Van Tuykom
Twentyeight Health, Inc.

340 11th Street
Apt 4A
Brooklyn, NY 11215

Phone: 347-510-6956 Email: bruno@twentyeighthealth.com

To learn more about the DMCA, click here.

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Who is responsible for what I see and do on the Services?

Any User Submission publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such content originated, and you access all such information or User Submissions at your own risk, and we aren’t liable for any errors or omissions in such User Submission or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use User Submissions or Content or what actions you may take as a result of having been exposed to the User Submissions or Content, and you hereby release us from all liability for your having acquired or not acquired User Submissions or Content through the Services.

You are responsible for all User Submissions you contribute, in any manner, to the Services, and you represent and warrant that you have all rights necessary to do so, in the manner in which you contribute it. You will keep all your registration information accurate and current. You are responsible for all your activity in connection with the Content and Services.

The Services may contain links or connections to third party websites or services that are not owned or controlled by Twentyeight Health. When you access third party websites or use third party services, you accept that there are risks in doing so, and that Twentyeight Health is not responsible for such risks or for any third party services. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third party website or service that you visit or utilize.

Twentyeight Health has no control over, and assumes no responsibility for the content, accuracy, privacy policies, or practices of or opinions expressed in any third party websites or by any third party that you interact with through the Services. In addition, Twentyeight Health will not and cannot monitor, verify, censor or edit the content of any third party site or service. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service.

Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Twentyeight Health shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings.

If there is a dispute between participants on this site, or between users and any third party, you agree that Twentyeight Health is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Twentyeight Health, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. If you are a California resident, you shall and hereby do waive California Civil Code Section 1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which, if known by him must have materially affected his settlement with the debtor.”
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Will Twentyeight Health ever change the Services?

Twentyeight Health is always trying to improve the Services, so they may change over time. Twentyeight Health may suspend or discontinue any part of the Services, or may introduce new features or impose limits on certain features or restrict access to parts or all of the Services. Twentyeight Health will try to give you notice when we make a material change to the Services that would adversely affect you, as practical. Similarly, Twentyeight Health reserves the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), in our sole discretion, and without notice.
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Do the Services cost anything?

a. Billing.

We use a third-party payment processor (the “Payment Processor”) to bill you on our behalf and on behalf of partners of Twentyeight Health through a payment account linked to your account on the Services (your “Billing Account”) for purchase of Products or Medical Services. Presently, we use Stripe, Inc. (“Stripe”) as our Payment Processor. The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to these Terms. Stripe’s Consumer Terms of Service are available at https://stripe.com/legal/consumer, and its Privacy Policy is available at https://stripe.com/privacy. We are not responsible for error by the Payment Processor. By choosing to purchase Products or Services, you agree to pay us, through the Payment Processor, on behalf of the Medical Services and Products providers, all charges at the prices then in effect for any use of such Products or Services in accordance with the applicable payment terms and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment.

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b. Payment Method.

The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand.

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c. Recurring Billing.

You may be able to set up recurring billing for the purchase of Products or Services for which there may be recurring charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Products or Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, EMAIL US AT contact@twentyeighthealth.com.

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d. Current Information Required.

YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE ON YOUR USER DASHBOARD. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE.

e. Change in Amount Authorized.

If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle.

f. Auto-Renewal for Paid Services.

Unless you opt out of auto-renewal, which can be done through emailing customer service, any recurring Products or Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate, subject to a renewal order for any prescriptions being received from your Medical Service provider as necessary. To change or terminate your purchased Products or Services at any time, email customer service at contact@twentyeighthealth.com. If you terminate a recurring Product or Service, you may use your subscription until the end of your then-current term and your subscription will not be renewed after your then-current term expires. However, you won't be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. If you do not want to continue to be charged on a recurring basis (EVERY ONE (1), THREE (3), SIX (6), OR TWELVE (12) Months), you must cancel the applicable Product or Service by emailing customer service at contact@twentyeighthealth.com or terminate your Twentyeight Health account before the end of the current term. Recurring Products and Services cannot be terminated before the end of the period for which you have already paid, and except as expressly provided in these terms, you will not receive a refund of any fees that you have already paid.

g. Reaffirmation of Authorization.

Your non-termination or continued use of purchased Products or Services reaffirms that we are authorized to charge your Payment Method for such purchased Products or Services. We may submit those charges for payment and you will be responsible for such charges. This does not waive our right to seek payment directly from you. Your charges may be payable in advance, in arrears, per usage, or as otherwise described when you initially selected to purchase Products.
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What if I want to stop using the Services?

You’re free to do that at any time, by contacting us at contact@twentyeighthealth.com; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services.

Twentyeight Health is also free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. Twentyeight Health has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.

Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone’s safety or security, or otherwise harmful to the rights or property of Twentyeight Health. To the extent and if necessary to comply with applicable laws, Twentyeight Health shall maintain the personal health information users provide to us in accordance with such applicable laws. And to the extent permitted by law, Twentyeight Health may use such personal health information users provide for purposes of defending itself in case of any litigation brought against Twentyeight Health in connection with provision of the Services.

If you have deleted your account by mistake, contact us immediately at contact@twentyeighthealth.com – we will try to help, but unfortunately, we cannot promise that we can recover or restore anything.

Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement.

Who is responsible for what I see and do on the Services?

Consent to Communications

When you use the Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that: (a) all agreements and consents can be signed electronically; and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing.

By providing your mobile number, you are agreeing to be contacted by or on behalf of Twentyeight Health at the mobile number you have provided, including calls and text messages, to receive informational, or Service related communications (e.g., progress tracking, reminders, etc.), and communications relating to the Site and Services. Message and data rates may apply. To stop receiving text messages, text the word STOP in response to the text message. We may confirm your opt out by text message. If you subscribe to multiple types of text messages from us, we may unsubscribe you from the service that most recently sent you a message or respond to your STOP message by texting you a request to identify services you wish to stop. Please note, that by withdrawing your consent, some features and certain Services may no longer be available to you. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services.

What else do I need to know?

Warranty Disclaimer. Neither Twentyeight Health nor its licensors or suppliers make any representations or warranties concerning any content contained in or accessed through the Services, and we will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services. We (and our licensors and suppliers) make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. Products and services purchased or offered (whether or not following such recommendations and suggestions) through the Services are provided “AS IS” and without any warranty of any kind from Twentyeight Health or others (unless, with respect to such others only, required by operation of law or provided expressly and unambiguously in writing by a designated third party for a specific product). THE SERVICES AND CONTENT ARE PROVIDED BY TWENTYEIGHT HEALTH (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT GUARANTEE THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, RELIABLE OR ACCURATE OR WILL MEET YOUR REQUIREMENTS. WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK, OR ANY OTHER CONTENT AVAILABLE THROUGH THE SERVICES. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANYONE ELSE FOR ANY DECISION MADE OR ACTION TAKEN BY YOU IN RELIANCE ON ANY SUCH CONTENT. FURTHERMORE, WE DO NOT IN ANY WAY ENDORSE OR RECOMMEND ANY INDIVIDUAL OR ENTITY LISTED OR ACCESSIBLE THROUGH THE SERVICES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL TWENTYEIGHT HEALTH (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO TWENTYEIGHT HEALTH IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Indemnity. You agree to indemnify and hold Twentyeight Health, its affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account) and any Products, and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).

Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Twentyeight Health’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.

Choice of Law. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of New York, without regard to the conflicts of laws provisions thereof.

Arbitration Agreement.

Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with TWENTYEIGHT HEALTH and limits the manner in which you can seek relief from us. Both you and Twentyeight Health acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Twentyeight Health’s officers, directors, employees and independent contractors (“Personnel”) are third party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third party beneficiary hereof.

(a) Arbitration Rules; Applicability of Arbitration Agreement. Any dispute arising out of or relating to the subject matter of these Terms shall be finally settled by binding arbitration in New York, New York. The arbitration will proceed in the English language, in accordance with the Streamlined Arbitration Rules and Procedures of Judicial Arbitration (“Rules”) and Mediation Services, Inc. ("JAMS") then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes, who shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction.

(b) Costs of Arbitration. The JAMS Rules will govern payment of all arbitration fees. Twentyeight Health will pay all arbitration fees for claims less than $75,000. Twentyeight Health will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.

(c) Small Claims Court. Furthermore, either you or Twentyeight Health may assert claims, if they qualify, in small claims court in New York County, New York or any United States county where you live or work.

(d) Waiver of Jury Trial. YOU AND TWENTYEIGHT HEALTH WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Twentyeight Health are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Twentyeight Health over whether to vacate or enforce an arbitration award, YOU AND TWENTYEIGHT HEALTH WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.

(e) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If, however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor we are entitled to arbitration; instead, all claims and disputes will be resolved in a court as set forth in (g) below.

(f) Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following address: 68 Jay Street, Suite 201, Twentyeight Health, Brooklyn NY 11201, postmarked within 30 days of first accepting these Terms. You must include (1) your name and residence address; (2) the email address and/or telephone number associated with your account; and (3) a clear statement that you want to opt out of these Terms’ arbitration agreement.

(g) Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Twentyeight Health to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party and both you and Twentyeight Health agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, New York, New York, or the Southern District of New York.

Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that Twentyeight Health may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Twentyeight Health agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Twentyeight Health, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Twentyeight Health, and you do not have any authority of any kind to bind Twentyeight Health in any respect whatsoever.

Except as expressly set forth in the section above regarding the arbitration agreement, you and Twentyeight Health agree there are no third party beneficiaries intended under these Terms.

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