You’ve got Q’s? We’ve got A’s. We look forward to supporting you as SimpleHealth transitions care of patients to Twentyeight Health
As of April 12, 2023, Simple Health is winding down its operations. To provide continuity of care, Simple Health has safely & securely transferred all patient records to Twentyeight Health. For individuals living in states that Twentyeight Health is active (see below), you can receive telemedicine care from Twentyeight Health and continue to receive your deliveries from Truepill. You will be able to see all your prescription and delivery information when you login to your Twentyeight Health account. Your login will be the same email address you used at Simple Health, and you need to set your password here when you are logging in for the first time. You can reset it here.
For individuals living in states that Twentyeight Health is not active in, Twentyeight Health is still the custodian of your records and can help you transfer your script to a local pharmacy. Unfortunately, Twentyeight Health will not be able to provide telemedicine services to you.
If you have insurance, insurance companies are now requiring you to provide an electronic signature on a one time basis in order to have your medication delivered to you. To make sure you can still receive your order, please provide your signature by logging in to your Twentyeight Health account.
If you pay out-of-pocket, please make sure your payment method is up to date by logging in to your Twentyeight Health account.
If your prescription is expiring, you will need to renew your prescription by logging in to your Twentyeight Health account and completing a simple online doctor evaluation. You can easily renew your prescription that way. There is a $26 annual doctor evaluation fee per medication which includes reviewing the medical questionnaire, optional audio consultation and unlimited direct messaging with our medical professionals.
Please make a request directly to your preferred local pharmacy. The information you will need to give out is:
- Patient name
- Date of birth
- Medication name
- Name of doctor (you can find this on the label of old prescriptions you received)
- Pharmacy name (Truepill Pharmacy)
Your local pharmacy will be able to reach out to TruePill, the dispensing pharmacy. They can be contacted by email at support@truepill.com or by phone at 1-833-860-1057.
Simple Health will safely and securely transfer your to Twentyeight Health. Your medical records and prescription files will remain protected and confidential.
You may request a copy or the transfer of your medical records or prescription files by contacting Twentyeight Health at contact@twentyeighthealth.com.
We currently provide telemedicine services in Alabama, Arizona, California, Colorado, Delaware, District of Columbia, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New York, New Jersey, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington and Wyoming.
If you live outside of the states listed above, unfortunately, we are not able to serve you at this time. If you live in a state we are not active in, you can:
• Request a transfer to your local pharmacy by reaching out to your dispensing pharmacy, Truepill, by email at support@truepill.com or by phone at 1-833-860-1057.
• Request a copy or the transfer of your medical records by contacting Twentyeight Health at contact@twentyeighthealth.com.
• Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control.
Twentyeight exists to provide affordable, accessible healthcare to all women — regardless of where you are, where you came from, or where you’re going.
We are a mission-driven women’s healthcare team that offers end-to-end support for women. From sexual health education, telehealth, medication delivery, and on-demand guidance and recommendations along the way. It’s discreet, affordable, and convenient.
We donate 2% of our revenues to the National Institute for Reproductive Health and Bedsider (by Power to Decide), both working to improve access to reproductive and sexual health care. With every delivery you receive, you also support these great organizations.
Yes, you will get the same birth control brand or equivalent and the same quantity as you received with SimpleHealth.
Yes, we will accept your insurance to cover your medications. If you use your insurance, you will not pay more than your copay (which is often $0), and get at-home home delivery and messaging with doctors at no additional cost.
We also accept Medicaid in CA, CO, DC, FL, GA, IL, IA, KS, KY, ME, MD, MN, MO, MT, NE, NJ, NY, NC, OH, OR, PA, SC, TN, TX, VA & WA to cover medication, which also often has a $0 copay. At-home deliveries and messaging with the doctors are included at no additional cost. Email us at contact@twentyeighthealth.com with any questions.
• Birth control medication: If you pay out-of-pocket, you will pay the same price for your birth control for the remainder of your prescription and for any prescription renewals made before 6/1/2023. If you use insurance, we charge no more than your insurance copay for your birth control, which is typically $0.
• Annual doctor evaluation fee: There is a $26 annual doctor evaluation fee to renew prescriptions, which includes unlimited direct messaging with the doctor for 1 year. There are no other annual fees beyond this. If you have an active prescription, you can message Twentyeight Health doctor partners for free by logging in to your account and sending a message via your dashboard.
If you use insurance, we charge no more than your insurance copay for your birth control, which is typically $0.
If you pay out-of-pocket, you will pay the same price for your birth control for the remainder of your prescription and for any prescription renewals made before 6/1/2023. See here for a full list of birth control brands and prices that we offer. Please message with your doctor if you’re interested in switching brands or reach out to us at contact@twentyeighthealth.com with any questions.
Your medication will come in a discreet, thin blue bubble mailer, and it will not identify your medications or have any Twentyeight branding on the outside. The inside will be personalized with your items and a Twentyeight Health card. Deliveries will continue to come from Truepill pharmacy.
• Access your Twentyeight Health account: To access your account, set your password by entering the email address that you used with SimpleHealth here.
• If you use insurance, please provide your signature to receive future deliveries: You will receive an email to provide your signature and consent to receiving deliveries from Twentyeight Health with our pharmacy partner, Truepill. We will not be able to deliver your medications without your signature.
If you already have an account with SimpleHealth, you do not need to sign up again with Twentyeight Health. Your account will be ready a few days before your next refill and you will receive an email with instructions on accessing your account.
If you need a refill delivered within the next few days and cannot log in yet, please fill out this form, and we will make you our top priority.
The process of transferring over your SimpleHealth account is in-progress, and may just need a bit more time. We’re still setting up accounts in our system, and you will receive an email when it’s ready for you to access!
Once you receive an email from us confirming your account is ready, you can retry logging in with your email address associated with your SimpleHealth account.
If you need a refill delivered within the next few days and cannot log in yet, please fill out this form, and we will make you our top priority.
Set your password here by entering the email address that you used with SimpleHealth. You will be able to set your password between a few days before your next refill.
If you need a refill delivered within the next few days and cannot log in yet, please fill out this form, and we will make you our top priority.
You can update your email address directly in your dashboard. Access your dashboard by logging in to your account after you have created a password.
If your new address is within the states we are currently active in, you will be able to continue using our service. If your new address is outside of the states we are active in, we will not be able to serve you anymore, but we are happy to help you find alternatives.
