FAQ.

You’ve got Q’s? We’ve got A’s. We look forward to supporting you as The Pill Club transitions care of patients to Twentyeight Health

What’s happening to The Pill Club?

As of June 12, 2023, The Pill Club has ended operations, which means it is no longer serving patients or filling and delivering prescriptions. To provide continuity of care, The Pill Club has safely & securely transferred patient records to Twentyeight Health. For individuals living in states where Twentyeight Health is active, you can receive telemedicine care and/or deliveries through Twentyeight Health. 

For individuals living in states where Twentyeight Health is not active, Twentyeight Health is still the custodian of your records and can provide your records to you upon request. Unfortunately, Twentyeight Health will not be able to provide telemedicine services to you at this time. 

Is The Pill Club transferring all of its patient records to Twentyeight Health?

The Pill Club has split transferring their patient records between Twentyeight Health and Nurx (owned by Thirty Madison). 

The Pill Club has transferred records to Twentyeight to support the following: 

  • Patients who use commercial insurance in the following states: AZ, DC, DE, ID, KS, MS, ND, NM, OK, VT, WV
  • Patients who use Medicaid in the following states: AK, AL, AR, AZ, CA, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY
  • Patients who pay out-of-pocket (cash) in the following states: AZ, DC, DE, ID, KS, MS, ND, NM, OK, VT, WV

For all other states and coverage, patients should please reach out to Nurx (owned by Thirty Madison). 

Does Twentyeight Health offer services in my state?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions. 
  • Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control. 
What is Twentyeight Health?

Twentyeight Health exists to provide affordable, accessible women’s health services  — regardless of where you are, where you came from, or where you’re going. With U.S.-based physicians, we offer end-to-end support from telehealth, medication delivery, and care coordination. It’s discreet, affordable, and convenient.

We donate 2% of our revenues to the National Institute for Reproductive Health and Bedsider (by Power to Decide), both working to improve access to reproductive and sexual health care. With every delivery you receive, you also support these great organizations. We also work with Bedsider’s BC Benefits program to provide free birth control to uninsured individuals in financial need.

What do I need to do to continue getting my prescriptions?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions. 
  • Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control. 
What prescriptions does Twentyeight Health offer?

The Pill Club is transferring patient services, medical records, and prescriptions for birth control, emergency contraception, and internal condoms (FC2) to Twentyeight Health. Twentyeight Health will not be handling skincare prescriptions.

If you’re interested in additional services, Twentyeight Health also offers herpes medication, COVID-19 tests, and prenatal vitamins.

Will Twentyeight Health fill my skincare prescription I got through The Pill Club?

Twentyeight Health will not be prescribing, filling, or delivering skincare medications. 

Will I still get emergency contraception and/or internal condoms (FC2) with my deliveries?

To receive emergency contraception and/or internal condoms (FC2) in the future, you will need to request them each time you want a refill, as insurance companies do not allow us to provide automatic refills for these products. Once your account is set up, you can add internal condoms directly from your dashboard. If you use insurance, you will also need to provide your signature to consent to getting your delivery.

What if I need my refill ASAP?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions.
  • Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control. 
What if my prescription is expiring?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions.

Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control.

What if I want to transfer my prescription to my local pharmacy?

You can request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.

Where are my medical records?

The Pill Club has safely and securely transferred your medical records to Cariend. They will remain protected and confidential. 

You may request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions. 

Will I still get the same birth control (brand and quantity)?

Yes, you will get the same birth control brand or equivalent and the same quantity as you received with The Pill Club in most cases, if you’re eligible to receive Twentyeight Health services.

If you pay out-of-pocket and you skip your period with birth control pills, we will send you 3 packs more often than when you received 4 packs per delivery with The Pill Club so that you’re covered.

If you use Medicaid or commercial insurance, the number of packs per delivery will be dictated by your health plan. 

Will you still take my insurance?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions. 

Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control.

Do you accept Medicaid?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions.
  • Visit Bedsider for resources to find an in-person provider in your area
How much does Twentyeight Health cost?
  • Birth control medication: If you use Medicaid or commercial insurance, we charge no more than your insurance copay for your birth control, which is typically $0. If you pay out-of-pocket, you will pay the Twentyeight Health price for your birth control. We strive to offer 100+ brands at affordable prices. See here for a full list of birth control brands and prices that we offer. 
  • Annual doctor evaluation fee: There is a $26 annual doctor evaluation fee to renew prescriptions, which includes unlimited direct messaging with the doctor for 1 year. There are no other annual fees beyond this. If you’re signing up directly with Twentyeight because you have an urgent refill request or because your prescription is expiring, you can by clicking here and use promo code TPC to avoid having to pay another fee for the doctor evaluation (a $26 value).
Will this change how much I pay for birth control?

If you use Medicaid or commercial insurance, we charge no more than your insurance copay for your birth control, which is typically $0. 

If you pay out-of-pocket, you will pay the Twentyeight Health price for your birth control. We strive to offer 100+ brands at affordable prices. See here for a full list of birth control brands and prices that we offer. 

What package will my birth control come in now?

Your medication will come in a discreet, thin bubble mailer, and it will not identify your medications or have any Twentyeight branding on the outside. The inside will be personalized with your items and a Twentyeight Health card.  

What if I want to skip my period?

If you pay out-of-pocket (cash) and skip your period with birth control pills, we will send you 3 packs more often than when you received 4 packs per delivery with The Pill Club so that you’re covered.

If you have insurance, we will deliver your packs more often so that you’re covered. The number of packs that we can fill per delivery is dictated by your health plan. 

Do I need to create a new account with Twentyeight Health?

Unfortunately, we are not able to serve you at this time. Because you live in a state we are not active in, you can:

  • Request a transfer to your local pharmacy. The Pill Club will be starting the process of transferring prescriptions to Twentyeight Health’s pharmacy partners on 6/22. Once the prescription has been transferred, you can follow these steps to request a transfer to your local pharmacy.
  • Request a copy of your medical records by visiting http://www.cariend.com, then selecting the “Request Records” tab at the top of their homepage and following the instructions.
  • Visit Bedsider for resources to find an in-person provider in your area or another telehealth option for birth control. 
How do I create a new password?

Set your password here by entering the email address that you used with The Pill Club. You will be able to set your password. If you need a refill delivered more urgently within the next few days and your account has not been set up, please sign up with Twentyeight Health directly as soon as you can by clicking here.

Use promo code TPC to get a free doctor evaluation (a $26 value). Doctor evaluations may take up to 3-5 business days, after which your medication will be shipped in 3-5 business days.

What is the age of consent? What is the age in each state?

The age of consent is the legal policy set by each state for the minimum age an individual needs to be in order to receive birth control prescriptions without parental consent. If you are below the age of consent, we will require your parent to write an email to contact@twentyeighthealth.com to provide consent. 

Please find the age of consent by state below:

  • 13 years old & above in CA, CO, DC, DE, GA, IL, KY, MD, ME, MI, MN, NC, NE, NJ, NY, OR, PA, TN, VA & WA
  • 14 years old & above in AL, IA
  • 15 years old & above in OH
  • 16 years old & above in KS & SC
  • 18 years old & above in AZ, FL, MO, MS, MT, NV, SD, TX, UT, WV & WY
How can my parents provide parental consent if I am below the age of consent?

To provide parental consent, please ask your parent or legal guardian to email contact@twentyeighthealth.com from their email address with the following information:

  • The parent’s first and last name
  • ID of the parent
  • The first and last name of individual they are providing consent for 
  • ID of the individual that they are providing consent for (optional)
  • Relationship to the individual that they are providing consent for
How do I log in to my account?

Unfortunately, we are not able to serve you at this time because you live in a state we are not active in.

What do I do if I need to update my delivery address?

Although we are not able to serve you at this time because you live in a state we are not active in, if you move to a state we are active in, please request a delivery address change here

What services are available to me from Twentyeight Health based on which state I live in?

We are not able to serve you at this time because you live in a state we are not active in.

Can I get a refund for services that I received from The Pill Club?

Unfortunately, Twentyeight Health cannot provide refunds for services or medications previously provided by The Pill Club because we do not have access to any of The Pill Club’s previous payment records. We appreciate your understanding as we’re not able to accommodate refund requests. 

Can I get a refund for a delivery that I was supposed to receive before 6/13/2023?

Unfortunately, Twentyeight Health cannot provide refunds for services or medications previously provided by The Pill Club because we do not have access to any of The Pill Club’s previous payment records. We appreciate your understanding as we’re not able to accommodate refund requests. 

How can I receive telehealth services and/or prescription deliveries from Twentyeight Health if I am a minor (under 18 years old) in AZ, MT, OH, SC and UT?
  • If you are under 18 years old in AZ, MT, UT: Since you will need to provide parental consent in order for a clinician to write a prescription for you, we recommend that you sign up with Twentyeight Health directly by clicking here. Use promo code TPC to avoid having to pay another fee for the doctor evaluation (a $26 value).
  • If you are under 16 years old in SC: Since you will need to provide parental consent in order for a clinician to write a prescription for you, we recommend that you sign up with Twentyeight Health directly by clicking here. Use promo code TPC to avoid having to pay another fee for the doctor evaluation (a $26 value).
  • If you are under 15 years old in OH: Since you will need to provide parental consent in order for a clinician to write a prescription for you, we recommend that you sign up with Twentyeight Health directly by clicking here. Use promo code TPC to avoid having to pay another fee for the doctor evaluation (a $26 value).