Customer Experience Associate
1. Twentyeight Health
Twentyeight Health (twentyeighthealth.com) is a mission-driven women's health start-up. Our goal is to empower all women with affordable and convenient access to reproductive and sexual health. Starting with birth control, our vision is to become a digital health companion for women through multiple life stages. We partner with Bedsider and NIRH, donating 2% of our revenues to these national non-profits focused on increasing access to sexual health resources.
Twentyeight is an end-to-end online platform where women can connect with licensed physicians about birth control, get a prescription & personalized medical advice, and receive fast at-home delivery. Best of all, our users stay connected with the doctors and can message them anytime with follow up questions. Additionally, we provide doctor-vetted sexual and reproductive health content.
We are a passionate team of healthcare operators, advocates and clinicians eager to revolutionize the experience for patients. We have recently launched in NY and NJ, and are based in Dumbo, Brooklyn!
As Customer Experience Associate, you will be responsible for ensuring that our customers get an outstanding experience. You will lead the day-to-day business with our users, coordinating with doctors & our pharmacy partners, answering customer questions, solving issues that may arise, and proactively communicate with our users. While conducting day-to-day customer operations, we expect this individual to identify continuous improvement opportunities to our Customer Experience function. This role is central to Twentyeight Health’s success, creating meaningful impact on the organization everyday. We are looking for an individual eager to learn and grow over time in the role.
This is a full time position at our Headquarters in NYC. Remote or contract work is not an option.
You will report to our Head of Customer Experience and Operations. You will also engage with all key people of the company.
Manage end-to-end customer experience and effectively respond to customer inquiries
Proactively solve problems and find solutions for customers
Communicate with doctors and our pharmacy partners
Proactively identify improvements to customer experience
Set customer goals and track key metrics
Participate in the development of our Customer Experience function (processes, systems, KPIs, ...)
We are looking for exceptional candidates who are/have:
Passionate about healthcare and Twentyeight’s mission
Structured, organized, and detailed-oriented
Excellent written and verbal communicator with strong interpersonal skills
Self-starter mentality: ability to make informed decisions, find creative approaches to difficult challenges, and deliver on commitments
Execution-focused ethos: solutions-oriented problem solver and efficiency driven
Flexible, adaptable, and able to respond under the pressure of a fast-paced startup
Open to feedback and eager to learn & develop
Collaborative, positive and great team player
0-2 years of work experience
Bonus: fluency in Spanish
6. Compensation & Benefits
Fun team events & a chance to network with experienced professionals
Personalized professional development opportunities
7. How to apply
Send your resume and a few paragraphs about your motivation to firstname.lastname@example.org. Please indicate the position you are applying for in the subject and how you heard about us in the email. Thank you!